Frequently asked questions
- How do I activate the service?
- Which technical and software requirements must I meet in order to use Erste NetBanking?
- How do I check which version of MS Internet Explorer and encription I have?
- How do I activate Cookies?
- What to do if you receive the "This page cannot be displayed", "HTTP Error 403 or 400", "Move object here..." message, or when, while logging-in to Erste NetBanking, the system returns to the homepage?
- What to do if you receive a message that the certificate has expired, "The security certificate has exipired or is not yet valid..."?
- What to do if you block the service, lose your TAN card or forget your username and/or password?
- What to do if Erste NetBanking asks for the security key from row 0, column 0 of the TAN card during log-in?
- How to create a template for payment to the same recipient?
- How to view/order a statement with the current date?
- Models and reference number which must be used for payments in benefit of the Bank (transactions within the Bank)
- What to do if the account balance is not up to date, or data from a previous session of Erste NetBanking is displayed?
- What if I am prompted for information from my payment card (Maestro, MasterCard, Visa) while using Erste NetBanking?
- Can the password, used to enter Erste NetBanking be changed?
- Can I use the same login data (username, password, TAN card) I use for my personal account, in order to log-in to the legal entities account of which I am a user?
