12. What to do if the account balance is not up to date, or data from a previous session of Erste NetBanking is displayed?

The answer to the problem is to refresh your internet browser (the page).
It is possible to do this in the following way:

• Sometimes it is enough to update your internet browser by pressing the F5 function key (depending on the type of computer that you use - all above applies to the PCs).
• If the above does not help, you need to delete cookies, temporary files (Temporary Internet Files and History-a).
  
  The procedure is as follows:
  MS Internet Explorer
  
  • In the Internet browser (MS Internet Explorer) select (at the top of the screen) the Tools menu and then the Internet Options option ...
  • When a new screen opens, under Temporary Internet files should click on Delete Files... and confirm by clicking OK.
  • You should also delete History by selecting Clear History.
  • If there is a "Delete Cookies" option ... (depending on the version of MS I. Explorer - it exists in versions 6.0.xxxx) you should choose this option. After all this is done, you need to just restart the computer.

  
  

  
  Windows Internet Explorer 7
  
  • In the Windows Internet Explorer web browser, you need to select the "Tools" menu (the gear like circle on the right side) and then "Internet Options".
  • When a new window opens where you need to click "Delete" under the Browsing history option.
  • A new screen where you need to click on "Delete files ..." and confirm with OK.
  • You also need to click on "Delete cookies .." and confirm with OK and "Delete history" and confirm with OK.

  
  

  

  
  
  
  Mozilla Firefox
  

  See answer under question 4th

  Opera
  

  See answer under question 4th