About Us

Our Bank strives to be recognized by you, our clients, as a reliable institution providing best services available on the market, which is also emphasized by our Business Policy. All our efforts are focused on our clients and making them feel safe and satisfied when doing business with us. In order to accomplish the goals defined in our Business Policy, our people must be competent and pay special attention to our clients’ needs.

Our Mission

We encourage and support our clients, employees, stakeholders and community to achieve positive results though cooperation.

Our Vision

To be the best bank in Croatia by taking care of our clients’ security, providing high quality products and services, and ensuring the well-being of our employees, stakeholders and community.

Erste&Steiermärkische Bank d.d. has been doing business under this name since 1st of August 2003, after the merger of Riječka banka d.d., Rijeka and former Erste&Steiermärkische Bank d.d., Zagreb. Both banks played an important role on Croatian financial market. Riječka banka d.d. was established in 1954 and, with 50 years of banking experience, was a leading bank in Rijeka, Primorje and Istra region, while Erste&Steiermärkische Bank d.d. Zagreb was established in 2000 by merging three successful Croatian regional banks: Bjelovarska, Trgovačka and Čakovečka.

Erste&Steiermärkische Bank d.d. operates on a national level and provides products and services to over  clients through a network of 132 bank branches (in August of 2016) and 635 ATMs. Bank's network also includes 13 commercial, 8 entrepreneurial and 9 profit centres for corporate clients. Based on its assets, Bank is currently ranked as third in Croatia, i.e. has 14.7% market share (CNB 31/12/2015).

Bank's business activities are primarily focused on retail operations, small and mid-sized companies, as well as on large corporations who are our long-term partners in regions where Bank has the strongest presence – in Rijeka, Zagreb and Bjelovar. We are extremely focused on innovation and client experience, and are constantly working on expanding our client services and improving their quality.

From the very beginning in 2000, Erste&Steiermärkische Bank d.d. has been a member of international Erste Group, dating back from 1819 and the very first Austian savings bank. Since 1997, Erste Group has become one of leading financial service provider in Central and Eastern Europe. It employs 46.600 people and is providing services to 15.8 million clients in 2,500 bank branches in 7 countries (Austria, Czech Republic, Slovakia, Romania, Hungary, Croatia and Serbia).

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