Privacy protection

Collection of personal information

Browsing Erste&Steiermärkische Bank d.d. website ( (hereinafter: website) is anonymous and information which would enable your personal identification such as first name and last name, address, telephone number or email address are not collected (hereinafter: personal data).

We will warn you when we need your personal information which would enable us to provide you the service or execute the transaction you requested. Personal information we collect via website can include your first name and last name, tax number (OIB), company or name of the organisation, address, telephone number, email address, employment information, information about your card or other information if needed.

Erste&Steiermärkische Bank d.d. (hereinafter the Bank) automatically collects the information about your computer. Such information can include your IP address, type of the browser, name of the domain, time of access and website address. The Bank uses such information for the purpose of offering its services, maintaining their quality and getting general statistical data related to the use of the website.

The Bank processes collected information for the considered purpose, i.e. for the purpose of using websites and offering wanted services, as well as to provide information about new products or services you can use. The Bank can use collected information in order to provide more effective user service, facilitate the use of the website by removing the need for frequent entering of same information or for the adjustment of the website to your personal inclinations and interests.

Bank does not sell, lease or borrow user personal information to third-party websites and protects your personal information from unauthorised access. The Bank can forward your personal information to reliable business partners for particular purposes such as different statistical analyses, enabling user support or similar needs. In such cases the Bank will forbid its business partner to use your personal information for any other purpose other than the contracted one and will oblige the business partner to protect the confidentiality of personal information.

By entering personal information in intended fields on the website you agree that you have entered your personal information voluntarily and you allow the use of the information for the purpose you have provided the information for.

Cookie policy

In order for the website to work properly and in order to enhance it for the improvement of your browsing experience, it is necessary to store the minimum amount of cookie information on your computer or mobile device.

More than 90% of websites use cookies and they are obliged to ask for user consent in advance, under the rules of the European Union. By using this website you agree with the use of cookies and if you block them you can continue to browse the site, but some of its options will not function.

What is a cookie?

Cookie is the information stored on a personal computer or mobile device in the moment of browsing the website you visited. Cookies enable more simple use since they store your settings for the website (language or address) and activate them when you visit the website again. That way information is adjusted to your needs and usual methods of use.

Apart from simple information about the settings, cookies can also store the big amount of personal information for which you need to give your consent in advance. If you did not enable it, cookies will not access files on your computer. Activities of storing or sending cookies are not visible to you, but you can, in the settings of the chosen internet browser, choose the possibility to enable/reject the request for storing cookies, delete stored cookies and other activities related with the use of cookies.

How can I disable cookies?

By blocking cookies you do not allow them to be stored on your own computer or mobile device. Cookie settings can be configured and changed in the chosen web browser. In order to see the settings, choose the browser you use (Chrome, Firefox, Internet Explorer 9, Internet Explorer 7 and 8, Opera or Safari (in English language)). If you disable cookies you will not be able to use certain website options.

Differences between cookies

What are temporary (session) cookies?

Temporary or session cookies are removed from your personal computer or mobile device in the moment you close the web browser you used for browsing the website. With the help of these cookies, website stores temporary information.

What are persistent cookies?

Persistent or stored cookies stay on your computer or mobile device even after you have closed the web browser. With the help of these cookies, websites store information to make the use easier for you. For example, websites which require entering user name and password will remember your entry upon every visit to the website. Persistent cookies will stay on the computer for days, months or years.

What are first-party cookies?

First-party cookies come from the website you are browsing and they can be temporary or persistent. That way websites store information that will enable your use during every new visit to the same website.

What are third-party cookies?

Third-party cookies come to your computer from other web places found on the website you are browsing. These are, for example, pop-up ads and cookies have the role of following websites for advertising purposes.

Does this website use cookies?

Yes, this website uses cookies to ensure simpler and better user experience.

What kind of cookies does this website use?

Session cookies - these cookies will automatically be deleted when you close the web browser.

Persistent cookies - these cookies will stay “recorded” on your web browser until they expire or until you remove them manually. Collected information is anonymous and does not include your personal information.

Does this website have third-party cookies?

There are several external servers that store limited cookies and they are not set by this website. Limited cookies serve for the uninterrupted use of possibilities that enable users with simple access to content.

This website enables:

  • Measuring website traffic
  • Advertising products and services

Website uses Webtrekk and Google Analytics - service for measuring website traffic.

Information about disabling cookies

Find the instructions on how to disable storing cookies here:

Find additional information about cookies on following links: or

Final Provisions

This Privacy Protection Statement refers to the collection of personal information and storing cookies exclusively by the Bank.

The Bank retains the right to change this Privacy Protection Statement. All changes will be published on the Bank's website. We advise you to check eventual changes to this Privacy Protection Statement in order to be informed about all changes timely.