Privacy protection

Browsing Erste&Steiermärkische Bank d.d. website (www.erstebank.hr) (hereinafter: website) is anonymous and information which would enable your personal identification such as first name and last name, address, telephone number or email address are not collected (hereinafter: personal data).

We will warn you when we need your personal information which would enable us to provide you the service or execute the transaction you requested. Personal information we collect via website can include your first name and last name, tax number (OIB), company or name of the organisation, address, telephone number, email address, employment information, information about your card or other information if needed.

Erste&Steiermärkische Bank d.d. (hereinafter the Bank) automatically collects the information about your computer. Such information can include your IP address, type of the browser, name of the domain, time of access and website address. The Bank uses such information for the purpose of offering its services, maintaining their quality and getting general statistical data related to the use of the website.

The Bank processes collected information for the considered purpose, i.e. for the purpose of using websites and offering wanted services, as well as to provide information about new products or services you can use. The Bank can use collected information in order to provide more effective user service, facilitate the use of the website by removing the need for frequent entering of same information or for the adjustment of the website to your personal inclinations and interests.

Bank does not sell, lease or borrow user personal information to third-party websites and protects your personal information from unauthorised access. The Bank can forward your personal information to reliable business partners for particular purposes such as different statistical analyses, enabling user support or similar needs. In such cases the Bank will forbid its business partner to use your personal information for any other purpose other than the contracted one and will oblige the business partner to protect the confidentiality of personal information.

By entering personal information in intended fields on the website you agree that you have entered your personal information voluntarily and you allow the use of the information for the purpose you have provided the information for.

Cookie is the information stored on a personal computer or mobile device in the moment of browsing the website you visited. Cookies enable more simple use since they store your settings for the website (language or address) and activate them when you visit the website again. That way information is adjusted to your needs and usual methods of use.

Apart from simple information about the settings, cookies can also store the big amount of personal information for which you need to give your consent in advance. If you did not enable it, cookies will not access files on your computer. Activities of storing or sending cookies are not visible to you, but you can, in the settings of the chosen internet browser, choose the possibility to enable/reject the request for storing cookies, delete stored cookies and other activities related with the use of cookies.