Privacy protection
Privacy protection
Browsing Erste&Steiermärkische Bank d.d. website (www.erstebank.hr) (hereinafter: Website) is anonymous and identifiable information is not collected.
Erste&Steiermärkische Bank d.d. (hereinafter: Bank) automatically collects information about the device used to access this website. The Bank uses such information for the purpose of offering its services, maintaining their quality and getting general statistical data related to the use of the website.
By entering personal information in intended fields on the website, you agree that you have entered your personal information voluntarily and you allow the Bank to use them for the purpose you have provided the information for, about which we will warn you. When entering private information in intended fields on the website, you will be directed to this Privacy Protection in order to get acquainted with your rights regarding the protection of said personal information.
In accordance with the above, we hereby inform you that the Bank is the controller of personal information you enter in intended fields on the website and the information is used exclusively for the purpose it was voluntarily provided to the Bank.
You can contact the Bank for all questions and rights related to processing of your personal information at:
- erstebank@erstebank.hr or vasemisljenje@erstebank.hr
- phone number 0800 7890
- branch offices or contact personal data protection officer: SZOP@erstabank.hr
- Ivana Lučića 2, 10000 Zagreb, Croatia (for data protection officer)
- Bank's website.
You can also file a complaint to the supervisory body for personal data protection, i.e. Personal Data Protection Agency (AZOP).
If you have agreed with the use of cookies, the Bank can use collected information in order to provide more effective user service, facilitate the use of the website by removing the need for frequent entering of same information or for the adjustment of the website to your personal inclinations and interests.
Bank does not sell, lease or borrow user personal information to third-party websites and protects your personal information from unauthorised access. If you have agreed to the use of cookies, the Bank can forward your personal information to reliable business partners for particular purposes such as different statistical analyses, advertising, enabling user support or similar needs. In such cases the Bank will prohibit its business partner from using your personal information for any other purpose other than the contracted one, and will require the business partner to protect the confidentiality of personal information.
Cookie policy
Given the importance of personal information and our obligation of transparency, we hereby point out information about cookies, the ways in which we use them on our website, and options you have if you would rather disable them despite their advantages.
What are cookies?
Cookies are small textual files that are usually downloaded on your computer, tablet or mobile device (hereinafter: Device) from websites you visit. Cookies enable more simple use since they store your settings for the website (for example, language selection) and activate them when you visit the website again. That way information on the website is adjusted to your needs and usual methods of use.
What Types of Cookies Exist?
Kako biste bolje razumjeli kolačiće i kako ih kontrolirati, u nastavku možete saznati koje vrste kolačića postoje te koji se koriste na web stranici.
You can change your cookie settings here at any time.
- First-party cookies - these are cookies that are stored by the original website that the user visits, e.g. bank's website, store website if user buys online, etc.
- Third-party cookies - cookies installed to your device by another organisation whose website you visit are known as third-party cookies. The example of third-party cookies is a cookie set by a company specialised in website analytics (for example, Google Analytics) that provides information to the website owner about the number of persons visiting the said website.
For data contained in cookies related to and owned by Google and Facebook, which are initially collected by their companies registered in the European Union, there is a possibility that companies registered in the European Union deliver data to their parent companies registered in the USA. The above is not in accordance with the judgment of the Court of the European Union from July 2020, and the Bank cannot in any way influence the possible transfer of data as part of these cookies outside the European Union. The mentioned cookies are third party cookies which, like the data processed using these cookies, will be activated only if and after you agree to the above.
- Persistent cookies - these are cookies that remain on the computer or device used to visit the website after closing the Internet browser. Using them, websites store data, such as login name and password, language settings or cookie settings, so that the user does not have to re-enter them on each subsequent visit. Persistent cookies can remain on the computer or device used to visit a website for days, months, or even years.
- Session cookies - these are cookies that are removed from the computer or device used to visit the website after closing the web browser. Using them, websites store temporary data, such as, for example, the last few pages that user has opened on the website he/she is visiting or the items in the shopping cart if the user is on a website that specializes in online sales.
- Persistent cookies - these are cookies that remain on the computer or device used to visit the website after closing the Internet browser. Using them, websites store data, such as login name and password, language settings or cookie settings, so that the user does not have to re-enter them on each subsequent visit. Persistent cookies can remain on the computer or device used to visit a website for days, months, or even years.
- Session cookies - these are cookies that are removed from the computer or device used to visit the website after closing the web browser. Using them, websites store temporary data, such as, for example, the last few pages that user has opened on the website he/she is visiting or the items in the shopping cart if the user is on a website that specializes in online sales.
Which Cookies Does Erste Bank's Website Use?
In order to enhance the user experience, this website uses all mentioned cookies (first-party and third-party cookies, persistent and temporary cookies).
Depending on the function, there are several types of cookies, and the most common are:
- Website functionality - cookies that enable website to provide improved functionality and personalization, such as remembering the language in which the content of the website pages is displayed.
- Statistics and analytics of website traffic - cookies (third-party) for monitoring which help us improve the website by giving us aggregate statistics and analytics on user traffic, most visited parts of the website, number of visits from different sources or via organic search (for example, Google Search). Third-party cookies used by the website do not personally identify you and are completely anonymous. Advanced settings for monitoring statistics and analytics (including the collection of demographic data and user interest) help us improve our services and provide information about new products and services you can use.
- Personalization of content, advertising and analysis based on the interests of website visitors - cookies that collect information about the habits and behavior of users on the Internet, in order to publish personalized ads. We may use this information for our advertising campaigns on third-party websites. In this case, we may receive feedback about the websites of our marketing partners where you have seen our ads. Similarly, third parties may become aware that you have visited our website.
The Services We Use
How to control cookies?
As was explained above, cookies help create the best user experience on a website. If you decide to disable cookies, you may find out that some aspects of the website are not functioning as expected.
Apart from the already explained specific disabling of cookies, you can set your web browser to disable cookies if you do not want to receive them. Please note that most web browsers offer different levels of privacy (such as allowing first-party cookies, but blocking third-party cookies) or notify you every time a website wants to set up a cookie. Please note that disabling cookies prevents setting up new cookies, but it will not remove previously set cookies on your device, unless you erase all cookies in your browser settings.
Instructions for managing cookies for the most commonly used web browsers can be found at the following sites:
More informations: