Don't forget to update
your information

Everything you need to know about
updating your information

Here are answers to all the questions about updating your information - what is an update, why is it important for our collaboration, and, most importantly, how easy it is to update your information.

What is an information update?

Master data is important for any business cooperation, including your dealings with the bank. If there is a change in your master data, you should let us know. We call it information update, and the master data is the name used for general information – business name, address or headquarters, name and surname of the beneficial owner / founder / legal representative or classification according to the National Classification of Activities (NKD).

Why do we collect your data?

Erste Bank, like all financial institutions in Croatia, has an obligation to update their clients' data in accordance with the Law on the Prevention of Money Laundering and Terrorist Financing (OG 108/17, 39/19), the General Tax Code (OG 115/16, 106/18, 121/19, 32/20, 42/20) and the Administrative Cooperation Act (OG 115/16, 130/17, 106/18, 121/19). Also, pursuant to the business cooperation agreement you have entered into with Erste Bank, you are required to update your master data.

By updating your business entity’s data, we jointly participate in the application of these laws on the Croatian financial market, and thus create the conditions for safe business operations.

How can we update your data?

We may update some data independently, without your confirmation*

Since we have ensured that the data is aligned with publicly available registers, we can independently update any changes relating to:

  • Business entity name
  • Classification according to the National Classification of Activities (NKD)
  • Headquarters
  • Legal form.

Each time we reconcile data from publicly available registers, we will send you a notification on compliant data.

We need you to update some of the data 

Without your initiative, we cannot change:

  • Contact address you have confirmed to us as valid for dealings with the bank
  • Information relating to the change of the beneficial owner/founder/legal representative.

In order to update this information, the authorized person in your business entity** should submit to us – to a bank branch or financial representative – the following:

  • Documentation confirming changed data and
  • Request for changes in a transaction account (Zahtjev za izmjenu po transakcijskom računu).

Modification request can be found here.

 

As soon as there is a change in the master data, you should inform us about it. If we notice in publicly available registers that there has been a change in data that we cannot update independently, we will send you a memo informing you that we have noticed a change in the data and ask you to provide us with the necessary documentation.* It is really important that you pay attention to such a memo, since it will highlight the deadlines to be observed. 

It is also important that you inform us when changing your phone number and email, so that we can always ensure timely communication. 

What does the master data update enable us to do?

By updating the master data in a timely manner, we will be able to continue our business cooperation – you will still be able to use the contracted products and services of Erste Bank unhindered and use the funds on your account.

For more information about updating the information, you can contact your financial representative, call us at 0800 7890 or email us at erstebank@erstebank.hr.

* Valid for clients registered in the Court Register (Sudski registar), the Register of Associations (Registar udruga) and the Trades Register (Obrtni registar). Clients who are not registered in any of the above registers are obliged to update their data with Erste Bank immediately after the changes have been made.

** Assignee or procurator of a business entity is not considered a person authorized to represent the company in this process.

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