Your opinion

Your opinion

We want to hear your opinion.
We want to know what you expect from us.
We want to be better for you!

We are here for you and your opinions, experiences, comments, suggestions and compliments enable us to develop and be even better. As your Bank of choice we want you to always feel comfortable in dealing with us and wish to provide you with precisely the level of service you want expect.

In order for this to be possible, we ask you to tell us everything you appreciate in dealing with us and share your suggestions about what you believe we can improve. Now is the right time to contact us. We are expecting you!

Please choose how you wish to express your suggestions and compliments:

Online form

Fill out the online form and send it to us


Send us an email to the address


Fill out the leaflet “Because your opinion comes first” in all Bank branch offices


Send a letter to:

Erste&Steiermärkische Bank d.d.
Service Quality Management Group
Ivana Lučića 2, 10000 Zagreb

Your suggestions and ideas are always welcome and we will definitely take them into consideration. Your praise makes us feel happy and entices us to be even better - for you.

If you wish to express dissatisfaction or submit a complaint, we kindly ask you to do that on a specially selected link, because we dedicate the most attention to complaints.