Confirm your online purchases
using mToken
Internet purchases are confirmed using mToken,
which you will find in George.
To confirm the authenticity of online purchases, we have introduced a one-time password through mToken, so you can confirm all your Internet purchases using mToken, which you will find in the George app.
How to confirm online purchases using mToken
- If you are already using George's online banking service, you can find mToken in the mobile app.
- If you have not used Erste Bank digital services so far, please install the George App and perform the identification through the George Store via a short video call.
After downloading and registering, you can immediately start buying online using the instructions below.
Free online banking with George.
Manage your cards anytime and anywhere: check your available balance, installment options, spending status, and pay expense notifications.
Frequently Asked Questions
3D Visa Secure service is a free Visa card purchase service in online stores that support 3D service. PWhen confirming your purchase, you additionally verify your identity by using your phone PIN, fingerprint or facial recognition. The exchange of classified information is carried out only between you and the bank, and the online store will not be able to see the information being exchanged.
When making purchases at an online store that supports the 3D service, the store will automatically connect to the bank and check if the card that supports the 3D service.
- A screen will open with fields that need to be filled out and basic transaction information.
- Payment option should be selected on the screen.
- When Pay option is clicked, the mobile device will receive a push notification which you need to click.
- When you click the push notification, your cell phone will redirect you to the George app and ask you to confirm or cancel the message.
- After clicking Confirm, you need to click Continue on the online store screen.
- The online store will continue with the standard card transaction processing and send us an authorization query about the status of the card and the available account balance.
- We will check the availability of funds on the account and the correctness of card information and, depending on the verification status, approve or reject the transaction.
- Thus both authentication and transaction are confirmed.
No. The activation process and the use of Visa Secure service is completely free of charge.
Online stores that participate in the program and support payment via 3D Visa Secure can be identified by the service logo.
The user should select desired products and/or services and open the payment page (link). User should enter the requested information - personal information and card details. The online store will automatically connect to the Bank, which will verify whether the card is activated for Visa Secure service. If it is registered, a window with basic transaction details will appear on the user's screen.
- The client must enter the card information (Card Number, Expiration and CVV) and click Pay, which will open a new screen informing the client that a push notification has been sent to their mobile phone, which needs to be confirmed in order to complete the purchase.
- Client should confirm the transaction on their mobile device and click Continue in the online store.
- The bank will check the correctness of the information and if it is correct, a screen with a message about successful authentication will be displayed.
- Bank that has issued the card will confirm to the online store that the user authenticated the card and the online store will continue with standard transaction processing by sending an authorization request to the Bank about the card status and the available account balance.
- The bank will check the funds available on the account and the correctness of card information and, depending on the verification status, approve or reject the transaction.
To use 3D services, standard technical equipment is needed, i.e. computer and the support that you use, and a smartphone. An internet connection and an internet browser are required.
- Check whether a newer version of the internet browser is available and update it if needed
- Enable TLS 1.0, TLS 1.1 and TLS 1.2 encryption protocols in your internet browser settings
- Enable 3D screen display if there is a specific security software on your computer that could block it (antivirus, firewall, certain AdBlock software)
- If a screen display problem occurs after you have taken these steps, please contact us on 0800 7890 or +385 51 365 591 for international calls
Authentication is a procedure that allows us to verify your identity or card validity.
mToken is an independent means of signing in to Erste digital banking services, and is also used to sign orders. mToken is part of the George app, so in order to use it, you will need to have an iPhone or an Android smartphone.